If you are ever having a problem getting connected to your internet service, please check the following before calling:

• Check your connections
  

  -Make sure that the power adapter is properly plugged into an outlet/surge protector.

  -Check that the Ethernet cable is plugged into the power adapter and then from the power adapter to your router or your PC.

• Power cycle your radio
  

  -Unplug the power adapter from the outlet/surge protector for 15-20 seconds and plug it back in.

• Other Causes of Problems:
  

  -Storms are likely to cause connections to be slightly interrupted.

  -Lightning and power outages at towers happen occasionally, but we make it a priority to get the problem solved as soon as possible..

• Support is available 24 hours a day, 7 days a week
  

  -Call 260-349-1799 and press 2 to speak with one of our support staff.